At Vina Dental Outsourcing, Inc., we recognize time is of the essence. We fully understand the pressures of timely deliveries and work with UPS and DHL to insure your cases are handled with the utmost expediency and accuracy. Shipping by UPS or DHL usually takes three days with a occasional chance of delay during shipping (due to weather, mechanical problems, customs, etc.). This means the total turnaround time will usually be 10 days from the date of shipment from your lab.
The best days to ship are Tuesdays and Fridays. If you ship on Tuesday, you will usually receive your cases on the second Thursday; if you ship on a Friday, you usually receive your cases on the second Monday.
We will send you an email notification when we receive your shipment. If there are any questions about your cases, we will contact you by email or telephone. When your cases are sent back to you, we will send you an email along with the tracking number so you will know when to expect your shipment.
Cases are generally processed within three calendar days of receipt. Exceptions to this are when we have questions about the cases, or if there are two or more items that need to processed sequentially, such as an attachment partial denture framework with crowns. Most questions are regarding occlussal clearance or the bite. To avoid delays, please indicate on the lab slip what we should do in the event of insufficient occlussal clearance; adjust and mark the opposing arch, reduce the abutment and make a reduction coping, or with cases where the clearance needed is less than 1.0 mm, metal occlusal.